- Past notices
- No further notices from the past 7 days.
We believe that the issue is resolved and services are restored but some customers may need to re-boot their own routers if they still have an issue.
We will have engineers on site at Perseverance Works this morning to address any persistent issues.
We have now migrated all customer connections onto the back up equipment and can see services being restored. We believe most customers should now have internet access restored.
We suffered a failure of our main switch card and were unable to restart it and so had to move all customers over to our spare.
If you are still experiencing issues please re-boot your fibre modem in the first instance and if that does not resolve the problem, please contact us on support@purefibre.net or on 0330 808 2003 and we will investigate further.
We are really sorry for this inconvenience andwill be trying to assess why the primary card failed in the following days.
We are really sorry but the main switch is not responding. Our engineers are on site and are working to migrate customer connections onto a back up system.
We have just swapped the network over to a new battery back up system that has appeared to temporarily reset the main network switch. This should not have happened.
The system is currently powering back up but may take up to 15 minutes for service to be restored.
We are really sorry for this inconvenience and will monitor the network to ensure that all services are restored.